Frequently asked questions.
Straight answers about pricing, billing, and what's included, before you talk to anyone.
Plans & signup
Is there a free trial?
Free trials are paused right now. They may be back soon. You get full access to whichever plan you pick from the first day, and every plan is backed by a 30-day money-back guarantee. See the plan details on Pricing.
Do I need to enter a credit card to start?
Yes. Signup runs on Stripe’s secure checkout: pick a plan, pay the plan price, and your account is created with that card on file. Federal fiscal year 2027 starts October 1, and through October 15 Starter and Pro are 90 percent off.
What if the plan is not right for us?
Every plan is backed by a 30-day money-back guarantee: cancel within 30 days of your first charge for a full refund of that charge. Nothing is deleted either way, and your searches, captures, and profile are waiting whenever you come back.
Billing & cancellation
How do I cancel?
Cancel any time from Settings → Billing inside the app. Cancellation takes effect at the end of your current billing period, so you keep access through the period you've already paid for.
Is there a setup fee, and can I get a refund?
Monthly subscriptions carry a one-time onboarding/setup fee shown at checkout, which is charged at checkout in the same payment as the first month. Annual subscriptions waive the setup fee entirely.
Every paid plan is backed by a 30-day money-back guarantee: contact us within 30 days of your first paid subscription charge for a refund of that charge. The one-time setup fee and add-on charges are excluded from the guarantee and are non-refundable once charged. See our Terms of Service for the full billing terms.
Can I switch between monthly and annual billing?
Yes. Switch between monthly and annual billing any time from Settings → Billing. See Pricing for the current annual and monthly rates on each plan.
Plans & features
What's included in each plan?
Plan-by-plan feature and pricing details live on the Pricing page: that's the definitive breakdown of what's included at each tier.
Is FedFinder affiliated with SAM.gov or the federal government?
No. FedFinder is a private commercial service. It is not a U.S. government website and is not affiliated with, operated by, or endorsed by the U.S. General Services Administration, SAM.gov, or any government agency. The intelligence it surfaces is compiled from public government records.
How do I get more help?
For any question, including product, pricing, or procurement, email [email protected], or see our Contact page for details.